Professional FAQs - Billing

Payouts are processed on the third Thursday of each month for practitioners whose revenue reaches or exceeds the $100 minimum threshold. If your revenue falls below this amount, the balance will automatically roll over to subsequent months until the threshold is met, ensuring you receive your payout as soon as the minimum requirement is reached.

All patient online orders incur a 6.5% transaction fee, plus either an app fee or the wholesale cost of any Metagenics products in the order. These fees are applied to the total order amount. After deducting the fees, practitioners receive the remaining balance, ensuring a transparent and straightforward process for both you and your patients.

For Net30 terms, log in to your Invoiced.com account to conveniently view and pay your invoices and statements.

This site serves as the billing portal for Metagenics Inc., enabling customers to view and pay invoices, manage billing information, and access their account history. Note: The history in Invoiced.com will be available from the portal launch date. For historical information, please email [email protected].

A link will be sent with every new invoice. When you click on an invoice or statement link from our email, you will automatically be signed in.

You can request a new link anytime at Metagenics.invoiced.com/login or by emailing [email protected].

Invoiced.com is accessed through a secure, unique, and temporary link tied to your account. Once you click the link, it will take you to your Invoiced.com account.

Currently, Invoiced only allows full invoice payments. To make a partial payment, please email [email protected].

If paying by check, please send it to the following address: Metagenics P.O. Box 749395 Los Angeles, CA 90074-9395 Be sure to include your account and sales order information with your payment.

For Net30 and credit card customers, invoices are due 30 days from the invoice date. Private label customers must pay invoices immediately. (Note: Please allow 5-7 days for delivery and processing time.)

You can add multiple credit cards and choose which one to use for payment. You can remove all payment types except the last one remaining. For any questions, please contact [email protected].

Only credit cards are accepted. To pay by ACH, please contact [email protected].

Yes, every page on this site uses an encrypted connection with Transport Layer Security (TLS). This billing portal is operated by Invoiced, a PCI Level 1 service provider. You can save Metagenics.Invoiced.com/login to your favorites.

You can review your contact information, including your email and mailing addresses, on the Billing Details page. To make any changes, please contact our accounting team at [email protected] for assistance.

In the customer portal, navigate to the My Account page to add your bank account or credit card under the Payment Method section. When paying invoices, you can check a box on the payment form to save your payment method for future use.

When viewing an invoice, click the Pay Invoice button to make a payment. If the button is not available, the invoice is not eligible for payment. This may occur due to reasons like a pending payment or if AutoPay is enabled.

To enroll in AutoPay, go to the My Account page and click on Enroll in AutoPay. You will be prompted to enter your payment method. Note that this option is available only if AutoPay is enabled for your account. Once AutoPay is activated, your saved payment method (card or bank account) will be automatically charged for new invoices.

View your current and past account statements on the Statements page. Here, you can access your latest statement and those from previous months. The Open Item statement displays all outstanding invoices and credit notes.

A sales order is generated when an order is placed in the system and is assigned a unique sales order number. An invoice is created once the items are shipped. If an account has items shipping from different warehouses or includes backordered items, separate invoices will be issued.

Credits are processed separately and must be applied when paying an invoice. If a discount has not been applied, please contact Customer Service at 800-692-9400 to inquire about it.

View all your transactions, including invoices, credit notes, and payments, on the Activity page. You can download document PDFs, select multiple invoices to pay, filter transactions by status and date range, and search by invoice number. All past invoices from the time you joined Invoiced.com are available. For access to older invoices or statements, email [email protected] or call Customer Service at 800-692-4900 for assistance.

To view an invoice, click the View Invoice button in the email from the billing portal. This will direct you to the correct invoice in the customer portal. If you are already signed into the customer portal, you can also click on any invoice number to view that invoice.